- Well, I have no idea who my Novell rep is...and haven't for several years.
- Plus Attachmate bought them. No idea what Attachmate does or who they are (Yes, I found the website, read, etc, but seriously, no idea still).
- Nor had there been any real contact between our two organizations. Having to negotiate our contract each year was becoming a nuisance. Otherwise our only contact was cutting a check every Sept or Oct. that doesn't doesn't count.
- Constant threats of increased cost so we'd best buy 3 year committment. And were below of the min requirement for our SLA so each year was truly a hassle.
- It was the only Novell product we had left from our transition to MS environment 2 years ago.
- Personnel transition. One of former team members took on a new role with another company. Awesome for him, but put us in a bit of a lurch. Growing people is good, but sometimes they leave. Happens. Part of the deal and I wish him well. How he kept that thing running for 2+ years, I'm not sure but I'll always appreciate it.
- Our back-end database that Zenworks was running on was constantly having to be adjusted. Part of that was the fault of the initial installation. We really had no MS SQL skills and it is a database that needs care a feeding.
- SLOW LOGINS. 37 or so pieces to uninstall zenworks. CASA anyone?
- Upgrading for 10.1 to 10.2 to 10.3 at the client level never worked well in mass deployment. So we only had partial registrations and updates taking place. Ever try to push to clients who don't register with home. Yeah, doesn't work.
- Integrated features sets with our Help Desk and our imaging and deployment.
- We are dropping the renewal on our help desk software and switching this summer
- The help desk has customizable rules, labels, etc that can automagic a lot of our calls
- We already had a lot of the items in place in terms of images, applications (msi), PXE environment
- User profile migration. Not usually a pro or con for us, but if we can do it simply, it will be used. People with a title that includes Superintendent occassionally prevented us from using a re-image.
Now the fun begins. Watching people learn new roles is ...an experience. Trial by fire has been our way. At least we let you learn from a fire hydrant of knowledge. Here comes all the info, fast and furious. We are getting 24 hours of online training. The trainers have been good and knowledgeable. Plus, they haven't wasted our time.
