KACE & Skyward - Part 2

I really did more research into this project. Kinda hit a sticking point. So our Skyward system sends email to a Reforma printer spooler (by Fabsoft) that put data in certain locations ..into a pdf which is emailed. Well, crap. as stated before KACE wants emails with
@'fieldname' blah blah blah.
I can direct the email to our system based on key fields in the print stream. that's not a problem. I'm stuck on how to elegantly get the data from the print stream (or pdf) into a formatted email.
That's where i'm stuck, but it's moved down on the priority list. From my poking around in reforma and other products I can pull field locations from pdfs and put them into a flat file or similar. that file or document can then be sent as contents of an email. As I told my boss...good programmer, 2 weeks to 2 months depending on how good we want it. damn. Filed under the list of doable, but no time.

following on this. I learned whatsupgold let us format the emails however we want. Yep. it can create the work order automagically into KACE. Just have create the rules to send email to the KACE smtp listener when an event or status changes to something bad. Can even set status as open or closed, but that can be a headache. having the system open a work order and close it without human interaction shouldn't count. such as...custodial staff unplugs device from wall for vacuum. work order create! custodial plugs device back in! close work order. (I should add the assignment to me so I get the credit right? :) The hard part on this is writing the policy and rules so we get work orders for what is "real" for our environment. having 1000 switches our users can touch makes this a challenge. A layer 8-12 (your environment, politics, religion, money!) decision.